If you are searching for a Customer Support Representative job that offers fully remote work, Frontier is hiring for a project-based customer support opportunity for candidates in India and the Philippines.
The role involves providing Tier 1 customer support to Parkade users during US working hours. The selected candidate will primarily handle customer inquiries through email, troubleshoot basic application issues, assist users with actions they cannot complete themselves, and provide administrative support when required.
This is a high-volume customer support position, so strong communication, problem-solving, attention to detail, and time-management skills are important.
Customer Support Representative Job Overview
| Job Information | Details |
|---|---|
| Company | Frontier |
| Parent Company | Fresh Prints |
| Job Role | Customer Support Representative |
| Location | India / Philippines |
| Work Model | Fully Remote |
| Job Type | Project Based |
| Project Duration | Approximately September 2026 – September 2027 |
| Support Level | Tier 1 Customer Support |
| Primary Channel | |
| Work Hours | US Hours |
| Shift | 11 PM – 8 AM PST |
| Weekend Work | Required |
| Salary | $700–$800 per month |
| Experience | Previous customer support/service experience preferred |
About the Customer Support Representative Role
The Customer Support Representative will support Parkade users by responding to customer questions and helping them resolve straightforward problems.
Since the role operates in a high-volume environment, representatives need to handle multiple requests while maintaining accuracy and a positive customer experience.
The position is primarily focused on email-based customer support, although the responsibilities can also include administrative tasks, troubleshooting, documentation, follow-ups, and escalation of complex issues.
This opportunity can be suitable for professionals who already have experience in customer service, help desk, technical support, or similar customer-facing roles.
What Does a Customer Support Representative Do?
A Customer Support Representative acts as one of the first points of contact when customers need assistance.
In this role, your daily responsibilities may include:
- Responding to incoming customer support emails
- Providing Tier 1 support to Parkade users
- Troubleshooting basic customer and application issues
- Understanding customer problems and identifying appropriate solutions
- Helping users complete actions they cannot perform themselves
- Handling routine administrative requests
- Managing a high volume of support inquiries
- Prioritizing requests based on urgency and customer impact
- Following established support procedures
- Recording customer interactions and resolutions
- Following up on unresolved issues
- Escalating complex or high-priority problems
- Working independently when appropriate
- Providing a helpful and positive customer experience
Customer Support Representative Experience Requirements
The company is looking for candidates with previous experience in:
- Customer support
- Customer service
- Help desk
- Technical support
- Tier 1 support
- Email support
- Similar customer-facing roles
Experience working in a high-volume email support environment can be particularly helpful.
The supplied job description does not specify a particular degree requirement.
Customer Support Representative Work Schedule
One of the most important points to understand before applying is the working schedule.
The position requires candidates to work US hours, including overnight shifts.
The listed shift is:
11 PM to 8 AM PST
Schedules will be staggered across the team to provide coverage throughout the week.
Weekend availability is required, and specific working days and weekly days off will depend on the team’s coverage requirements.
Candidates should therefore be comfortable working overnight and adjusting their routine according to US time-zone requirements.
Fully Remote Customer Support Representative Job
This is a fully remote position for candidates located in India or the Philippines.
Remote work allows employees to work from their own location while supporting customers during the required US hours.
However, remote work also requires reliability, self-management, communication, and the ability to remain productive without constant supervision.
Customer Support Representative Salary
According to the supplied job description, the compensation for this project-based position is:
$700–$800 per month
The position is expected to run for approximately one year, from September 2026 through September 2027.
Candidates should review the final compensation and employment terms during the hiring process.
About Frontier
Frontier is a subsidiary of Fresh Prints and focuses on helping companies build full-time, cross-functional teams abroad.
According to the supplied company information, Fresh Prints is a New York-based fully remote company with much of its team located in India and the Philippines.
Frontier describes itself as a talent partner that connects candidates with companies looking to build international teams.
Applicants who move forward through the Frontier process may be evaluated through video assessments, written assessments, and interviews before potentially being introduced to a full-time opportunity.
What Frontier Offers
The company highlights several aspects of this Customer Support Representative opportunity, including:
- Fully remote working environment
- Professional growth opportunities
- Professional development
- Meaningful ownership and responsibility
- Experience working with an international customer base
- Exposure to customer support operations
The role may provide useful experience for professionals looking to strengthen their background in customer service, technical support, SaaS support, or remote operations.
Who Should Apply for This Customer Support Representative Job?
This opportunity may be suitable for candidates who:
- Have previous customer service or support experience
- Communicate confidently in English
- Enjoy helping customers solve problems
- Can troubleshoot basic software issues
- Are comfortable with email-based support
- Can manage multiple customer requests
- Have strong attention to detail
- Can work independently
- Are comfortable working overnight shifts
- Can work weekends when required
- Want a fully remote position
- Are comfortable with a project-based role
Final Words
The Frontier Customer Support Representative position provides an opportunity to work remotely while supporting an international customer base. The role combines customer service, email support, basic troubleshooting, administrative work, and issue escalation.
For professionals with customer service or help desk experience who are comfortable with US overnight hours and weekend availability, this project-based opportunity can provide valuable experience in remote customer support operations.
Candidates should carefully review the project duration, shift requirements, compensation, and responsibilities before applying.
