Accenture is hiring for a Workforce Services New Associate role in Hyderabad for candidates with 0–1 years of experience. This opportunity is suitable for graduates interested in Workforce Management (WFM), customer support, workforce planning, scheduling, and business operations.
The Accenture Workforce Services role involves handling customer queries and complaints, managing escalations, resolving issues within SLA, and supporting workforce management activities.
Accenture Workforce Services – Job Overview
| Job Information | Details |
|---|---|
| Job Title | Workforce Services New Associate |
| Company | Accenture |
| Job Number | AIOC-S01668655 |
| Location | Hyderabad |
| Qualification | Any Graduation |
| Experience | 0–1 Years |
| Primary Skill | Workforce Management (WFM) |
| Job Type | Full-time |
| Work Environment | Team-based |
| Shift | Rotational shifts may be required |
| Salary | Not specified |
About the Accenture Workforce Services Role
The Accenture Workforce Services position focuses on managing workforce operations and supporting customer service activities.
Workforce Management involves aligning employees and resources with business requirements. This can include scheduling, forecasting, agent availability, performance management, training, data collection, and analytics.
The role also requires handling customer queries, complaints, and escalations while ensuring issues are resolved within defined SLAs.
Accenture Workforce Services Responsibilities
As a Workforce Services New Associate, you may be responsible for:
- Handling customer queries and complaints
- Managing escalations and providing suitable resolutions
- Closing faults and complaints within SLA
- Supporting Workforce Management activities
- Working with workforce scheduling and planning
- Considering agent availability and forecasted call volumes
- Supporting performance and training management
- Following established processes and guidelines
- Solving routine problems with guidance from the team
Eligibility for Accenture Workforce Services
The role requires:
- Any Graduation
- 0–1 years of experience
- Knowledge or interest in Workforce Management
- Good communication and problem-solving skills
- Ability to work in a team
- Willingness to work rotational shifts when required
Since the experience requirement starts from 0 years, this opportunity can be relevant for fresh graduates.
Skills Required
Candidates can benefit from having:
- Workforce Management knowledge
- Customer service skills
- Good communication
- Problem-solving ability
- Time management
- Attention to detail
- Ability to follow processes
- Adaptability to changing work requirements
Career Opportunities
The Accenture Workforce Services role can help candidates develop experience in customer operations and workforce management.
With experience, professionals may explore roles such as:
- Workforce Management Analyst
- Workforce Planning Analyst
- Scheduling Analyst
- Operations Analyst
- Customer Support Analyst
- Workforce Management Specialist
Frequently Asked Questions
What is the Accenture Workforce Services role?
It is a Workforce Services New Associate position focused on Workforce Management, customer support, complaint handling, SLA management, and workforce operations.
Where is the job located?
The position is based in Hyderabad.
What qualification is required?
Any Graduation is accepted.
Is this suitable for freshers?
Yes. The listed experience requirement is 0–1 years.
Is rotational shift work required?
The job description states that rotational shifts may be required.
What is the salary?
The salary has not been specified in the supplied job description.
Final Words
The Accenture Workforce Services opportunity is a good option for graduates interested in Workforce Management, customer support, scheduling, and business operations.
With an Any Graduation eligibility requirement and 0–1 years of experience, freshers can consider this opportunity if they meet the other requirements and are comfortable with rotational shifts.
